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FAQ's

We have created this page to help answer some questions that we are most asked. If you have a question that is not answered below, send us a message and we would be happy to get back to you.

What is in my Candle?
We use 3 ingredients - 100% soy wax, pure cotton wicks, and premium quality fragrance/essential oil blends. Nothing else. No chemicals, no additives, nothing you can't pronounce. That is very important to us. 

Soy wax has it’s own charm and character. It’s a natural product and is created from the beans of the soy plant and other natural botanical ingredients. Candles made from soy wax naturally have a frosting throughout and often times, on the surface. Frosting on soy candles does not affect the performance of the candle. Another soy nuance is something the industry calls “wet spots” which appear between the glass and wax. These are also normal and will not affect the performance of the candle.

BouBoulina Designs does not use additives to prevent these natural characteristics. After each session you may notice a “ring” around the top of the candle. This is perfectly normal and does not, in any way, affect the candles performance.

Why is the First Burn so Important? 
The first burn on any candle is so very important.  Many do not realize that candles have a memory!  You have to let that candle burn the first time!  Make sure that you let the soy candle wax (the melted liquid part) burn all the way to the edges of your container.  In doing this, you will ensure the best burn for your candle.  If this is not done, there is a good chance that the wax will tunnel and not melt all the way to the edge for future burns. We suggest burning your candle 2-3 hours each time you light it.  Some of our larger candles will require more.

Why are there Wet Spots on top of my Container Candle?
This happens when the candle sweats - we call it "soy sweat". Since soy candles have a lower melting point, when there is a temperature change, it can sometimes sweat. This can sometimes happen when there is a change in temperature. Which as we all know happens here in Australia. The candle is still perfect and will continue to burn amazing and clean. If this happens you can easily blot the top of the candle with a paper towel.

Why is there Frosting on the Side of my Candle?
Soy wax is a natural substance, it can often produce a frosted look. This is a very natural characteristic and yet another reminder of how natural the candle is.

How do I prevent Tunnelling?
Soy wax has a memory and will only burn as far as it did on the previous burn. It is important to allow the melt pool reach the edges of the jar on every burn. This will prevent the candle from burning down the middle.  We suggest burning your candle 2-3 hours each time you light it.